Job Title: Sage X3 Support Consultant (Team Lead)
Location: London (Hybrid – 4 days onsite, 1 day remote)
Salary: Competitive + Benefits
Start date: Flexible
Overview
We are working with a well-established organisation that is seeking an experienced Sage X3 Support Consultant to lead their ERP support function.
This is a key role within the business, working closely with the Head of IT to ensure the smooth operation, support, and continuous improvement of the Sage X3 system.
Key Responsibilities
* Lead and manage the day-to-day activities of the Sage X3 support team
* Act as the primary point of contact for Sage X3-related issues and escalations
* Provide hands-on functional and technical support across the system
* Work closely with the Head of IT to align ERP support with wider business strategy
* Manage incident resolution, troubleshooting, and root cause analysis
* Support system upgrades, enhancements, and integrations
* Liaise with third-party vendors and stakeholders where required
* Ensure documentation, processes, and support standards are maintained and improved
* Deliver user training and support where necessary
Key Requirements
* Proven experience supporting Sage X3 in a commercial environment
* Previous experience leading or mentoring a support team
* Strong understanding of ERP systems
* Experience with troubleshooting, incident management, and system support
* Knowledge of SQL, reporting tools, or Sage X3 4GL is advantageous
* Strong stakeholder management and communication skills
* Ability to work both strategically and hands-on
How to Apply:
If of any interest, please apply via the job advert.