Role Overview:
Bramah Recruitment is seeking a motivated and detail-oriented individual to join a dynamic IT team for a client based in West London. As an Entry-Level IT Support Associate, you will play a hands-on role in supporting the technological environment, assisting with daily tasks, and ensuring all systems operate smoothly both internally and for client users.
Responsibilities:
1. Provide Technical Assistance: Respond to IT support requests, troubleshoot hardware and software issues, and escalate complex problems as needed.
2. Maintain IT Equipment & Systems: Track and organize company devices (e.g., laptops, phones), assist with software installations, and ensure proper setup for users.
3. Support Budget Tracking: Assist in organizing IT expense records and contribute to maintaining accurate financial information.
4. Update IT Documentation: Help create and maintain user guides, how-to documents, and internal IT policies to support team knowledge and onboarding.
5. Contribute to Automation Projects: Participate in small projects aimed at improving efficiency through automation of routine IT tasks.
6. Assist with Software Projects: Support aspects of software development projects, such as gathering feedback, facilitating user adoption of new tools, and assisting with testing and training.
Skills:
* At least 1 year of experience in a similar first-line support role.
* Foundational knowledge of computing systems and networking.
* Strong experience with Microsoft Office.
* Excellent written and verbal communication skills, with the ability to manage stakeholder relationships.
* Previous troubleshooting experience in a tech environment.
* Ability to work independently, using initiative to solve problems effectively.
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