Loaf is a premium furniture and homeware brand.
The Job
* Support the Shack Manager with recruitment and onboarding.
* Offer day-to-day guidance, coaching and support to the team, including holding 1:1s.
* Understand and adhere to Loaf SHACKS sales policies – deliver a customer experience that is warm, friendly, knowledgeable and professional.
* Support with the creation and management of team rotas to ensure the Shack is appropriately staffed within budget.
* Maintain and grow product knowledge, ensuring the team’s knowledge is up-to-date through regular training.
* Give customers confidence to make informed decisions with honesty and exceptional product knowledge.
* Understand and contribute to meeting daily/weekly sales targets, and support the Shack Manager in analysing trade feedback and performance trends.
* Understand customer order processes and ensure orders are placed within guidelines and every detail is correct.
* Review feedback from customers and suggest improvements to Shack layout/placement of products, optimising performance.
* Adhere to Shack standards training and actively participate in visual merchandising to support the customer journey.
* Manage stock, deliveries and stock takes.
* Deputise for the Shack Manager when required.
* Act as a keyholder, including training in First Aid and Fire Marshalling.
* Adhere to all H&S compliance, management and reporting.
* Perform regular floor walks and briefings to ensure high standards, task clarity and team motivation.
* Represent the Shack at offsite events such as product launch training.
* Provide cover to other Shacks as necessary.
We're looking for…
* Previous experience within a customer service role, ideally in furniture, homewares or fashion, where you offered customers advice and honest opinions.
* Previous experience in a retail store, ideally in a supervisory or junior management position, with recruitment, team development and employee lifecycle management.
* Problem solving ability.
* First‑class communication and listening skills.
* Ability to work independently and show initiative.
* Excellent attention to detail.
* Warm, friendly, curious, and able to deliver a knowledgeable and professional experience.
Some Of Our Benefits
* 33 days holiday, increasing by 1 day each year for 3 years.
* Enhanced family leave policy.
* Staff and friends and family discount scheme.
* Healthcare cash plan.
* EAP programme.
* Shopping discounts.
* Cycle to work scheme.
* Half a day for Christmas shopping.
* Life Assurance – 4 times annual salary.
What’s it like working at Loaf?
We are a forward‑thinking, friendly team committed to building a fabulous company with brilliant people. The customer sits at the heart of everything we do, and we strive for better, more efficient ways to deliver the highest standard. We aim to be inclusive and welcoming to all identities and backgrounds.
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