Salary: £35,000 - 35,000 per year Requirements: Logical and structured troubleshooting skills with a focus on root cause analysis Strong application support or systems support experience Excellent communication skills with both technical and non-technical users A professional, client-facing approach Ability to prioritise effectively in a busy service environment Strong attention to detail and a proactive mindset Full UK driving licence and access to your own car for business travel across East Anglia Desirable: Experience within a legal or professional services environment Desirable: ITIL Foundation Desirable: Level 3 Diploma in Information Technology or equivalent Responsibilities: Provide advanced application support beyond the Helpdesk Investigate root causes of issues and work closely with developers and third-party suppliers to implement permanent fixes Support the ongoing development of case management systems Contribute to template design and maintenance Assist with the delivery of strategic, firm-wide projects Collaborate with technical teams, suppliers, and the wider business to ensure systems are intuitive, reliable, and fully adopted Work closely with users and technical teams to deliver lasting solutions Technologies: Support ITIL More: We are a well-established multi-office professional services firm based in Bury St Edmunds, known for our strong regional presence across East Anglia and our long-standing reputation for quality and client care. This role offers the opportunity to gain exposure to firm-wide projects, work closely with senior stakeholders, and make a real impact on how our technology supports the business. We value collaboration and encourage our team to bring ideas to the table, offering meaningful responsibility and genuine variety within a supportive and collaborative technology function. With continued investment in technology, we ensure our systems evolve in line with business needs and future growth. last updated 7 week of 2026