Salary: £35,700 - 41,055 per year Requirements: Experience in field support or similar technical work Strong understanding of Microsoft 365 and Windows environments Good knowledge of networking concepts such as SD-WAN, VPN, routing, LAN/Wi-Fi, and firewalls Strong organizational skills to manage visits, tasks, and priorities Familiarity with hardware swaps, troubleshooting, and basic cabling tasks Experience coordinating suppliers or service partners Certifications such as ITIL v4, CompTIA, Microsoft, or Cisco (desirable) Awareness of standards such as PCI DSS or ISO 27001 (beneficial) Full UK driving licence (essential, automatic-only acceptable) Applicants with foreign licences within the UK grace period are welcome Responsibilities: Provide on-site IT support across multiple dealerships Resolve hardware, software, and connectivity issues Deploy laptops, desktops, telephony, and user devices Support installations, upgrades, and maintenance Work with the IT/IS Manager on process improvements Deliver 1st–3rd line support and escalate when required Manage helpdesk tickets and incoming requests Complete system checks and routine maintenance Document technical processes clearly Coordinate with suppliers and internal teams Assist with routers, switches, firewalls, and VPN tasks Support LAN and Wi-Fi troubleshooting Carry out basic cabling tracing and patching Maintain site IT assets and stock Support SD-WAN and modern networking initiatives Technologies: Cisco Hardware Support ITIL LAN Microsoft 365 VPN Windows Office 365 Mobile More: Renault Retail Group is seeking a proactive IT Field Engineer to join our UK IT team, based in Cardiff or Bristol. We offer a salary of £35,700 plus an annual bonus of up to 15% and an ECOP car after one month of service. The role covers dealerships in Cardiff and Swansea as well as six sites in Bristol, with occasional visits to Greater London and Bolton. We value professionalism, clarity, and collaboration in our team. Benefits include a comprehensive pension scheme, staff discounts, training opportunities, and enhanced leave policies. We welcome applicants within a practical commute of our locations. last updated 8 week of 2026