Job Description
Dead Simple Computing, a growing independent IT services company based in Reading, UK, is seeking an experienced and motivated IT Support Engineer to join our team. This role will be instrumental in driving process improvements, delivering technical support, managing projects, and maintaining our clients' systems.
Key Responsibilities:
* Provide advanced technical support to clients and assist the service desk team in resolving complex issues
* Develop and implement strategies to optimize IT support processes and documentation
* Manage and deliver client projects, ensuring timely completion and high customer satisfaction
* Perform system administration and maintenance tasks for various client environments
* Continuously update knowledge of emerging technologies and industry best practices
* Contribute to the development and maintenance of the internal knowledge base
* Collaborate with the management team to drive process improvements and implement new technologies
Requirements:
* 5+ years of experience in an IT support role, preferably within a Managed Service Provider (MSP) or similar environment
* Strong technical knowledge of Microsoft 365, Windows 11, Hyper-V, Active Directory, and Azure AD
* Familiarity with MSP tools such as Kaseya VSA (or other RMM), IT Glue, and Halo PSA
* Experience with scripting and programming languages is a plus
* Solid understanding of ITIL and IT support best practices
* Excellent problem-solving, communication, and customer service skills
* Relevant Microsoft certifications are highly desirable
What We Offer:
* Competitive salary, depending on experience and qualifications (£35,000 - £45,000)
* Opportunities for professional growth and development
* Exposure to a wide range of technologies and projects across multiple clients
* A supportive and collaborative work environment
* Comprehensive benefits package, including:
* 25 days of paid annual leave, plus bank holidays
* Employer-contributed pension scheme
* Private health insurance
* Life insurance and income protection
* Gym Membership
* Professional development and training opportunities
* Cycle-to-work scheme
* Flexible working arrangements
* Regular team building and social events
If you are passionate about technology, thrive in a dynamic environment, and are committed to delivering exceptional IT support and solutions, we'd love to hear from you. Join our team at Dead Simple Computing and help us shape the future of IT services for our clients.
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