Job Description
Crimson Tide mpro Limited has an exciting opportunity available for a Customer Excellence Manager to join our team based in Tunbridge Wells. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of between £35,000-£45,000 per annum plus benefits, depending on experience.
This role is hybrid, with two to three days based in the office per week.
Hours: Monday - Friday
Job Type: Full-time, Permanent
Benefits: Generous holiday allowance, medical insurance, enhanced optical and dental care, pension scheme, Perkbox, cycle scheme and other in office treats.
Salary: £35,000-£45,000 per annum
As a Customer Excellence Manager, you will be responsible for our customers; from signature through to renewal and ensuring they have the tools and services to achieve their goals. In addition, you will be the customers trusted advisor on everything mpro5, helping drive adoption and recurring revenue. You will have an in-depth understanding of your customer base and be responsible for communicating their behaviours to the rest of the business.
Your responsibilities as our Customer Excellence Manager:
1. Build rela...