Job overview
To undertake the day to day supervision of the booking and scheduling staff members, providing an efficient and high quality booking and scheduling service to support the Directorate. You will be required to ensure cover throughout the operating hours of 08:00 – 17:00 in our admin office at CDH. You may also be required to attend RPH to support the booking supervisor during busy periods and annual leave.
Responsible for providing a comprehensive and proactive administration service ensuring high quality and professional delivery of administration services to clinicians throughout the Women’s & Children’s Division.
Provide line management and leadership to the admin teams and support their development ensuring a business and service focused approach. Ensure staff are supported and working to their full potential and provide development opportunities.
All overseas qualifications must be proved comparable to UK standards through ENIC.
Main duties of the job
We seek an experienced individual who has a proven ability to undertake operational supervision of teams of staff and to demonstrate effective leadership, organisational and communication skills.
You will be someone who can effectively switch between tasks, supervise teams across a broad range of services and have a proactive approach to motivating teams through continuous support, mentoring and training.
You will be skilled in staying calm under pressured circumstances, have a solution focused approach and be an excellent team player who is able to go above and beyond to support staff and patients within our service and in the wider trust.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Duties to include but not be limited to:
1. Provide a key link between outpatient/inpatient teams and admin team.
2. Liaise with other disciplines and departments, both internal and external to provide an effective exchange of information for the benefit of patients.
3. Maintain good relationships, communicating with all disciplines of staff within the Trust and relevant external agencies
4. Responsible for the supervision and training of staff within the department to ensure that day to day all services can be provided within your area of responsibility
Person specification
Qualifications
Essential criteria
5. Good standard of education including being competent in Maths and English. A minimum of 5 A-C Grade GCSEs including English and Maths or equivalent
6. ECDL or equivalent experience
Desirable criteria
7. Training or coaching certificate
Knowledge
Essential criteria
8. Experience of dealing with the general public
9. Experience of supervising a large team
10. Experience of working within a customer focused environment
11. Experience of working as part of a team and in isolation
12. Previous knowledge of hospital environment or similar
Desirable criteria
13. Knowledge of call centre processes
14. Knowledge of Patient Access Targets