Purpose of the role:
To support the IT & GDPR Officer to provide a professional service to all employees, clergy and volunteers in the curia team and parishes within the diocese, applying guidance as directed and providing advice on a wide range of IT & GDPR queries and issues.
Co-ordinate support of IT & GDPR processes for all curial departments and parishes, including:
IT solutions and support
· Provide first-line technical support to diocesan staff, clergy, parish staff and volunteers resolving hardware, third-party software, and connectivity issues.
· Assist users with basic issues within our Microsoft 365 ecosystem (SharePoint, PP, Word, Excel, Forms), account set-ups and Adobe to users via phone, email, 'Teams' videocall or chat.
· Escalate complex issues to the IT outsourcing service and follow up the outcomes.
· Liaise with the IT outsourcing provider to develop and implement new solutions to help our users improve their productivity.
· Request quotes for hardware, software, communication systems, contactless donation systems and any IT equipment.
· Update the 365 Microsoft directory and other diocese databases.
· Maintain an accurate list of IT and Communications assets.
· Help maintain and update IT and data protection policies, procedures, and training materials to ensure ongoing compliance.
· Keep the IT & GDPR SharePoint site organise and updated.
GDPR support
* Assist in the development, implementation and maintenance of GDPR compliance policies, procedures and measures.
* Ensure data protection policies are being followed.
* Assist in responding to GDPR enquiries and requests.
* Maintain records of data processing activities and ensure they are up-to-date.
* Provide support in data protection impact assessments (DPIAs) and risk assessments.
* Stay updated on changes in data protection laws and regulations and advise the team accordingly.
* Collaborate with various departments and parishes to ensure data protection compliance across the organisation.
Learning & development
· Assist in the development and delivery of GDPR & IT training programs for staff.
· Supporting training programmes, workshops and seminars.
· Continuously learn the latest Cybersecurity, IT and GDPR best practices to improve workplace efficiency.
General Administration
· Support IT & GDPR Officer with special projects as required.
· Attend internal, external and networking meetings.
· Visit parishes to deliver training to clergy and volunteers.
· Place stationery orders and other consumables.
· Prepare and draft monthly reports for the IT & GDPR Officer.
· Ensure that all information is stored correctly and in accordance with GDPR regulations, the Data Protection Act, and cybersecurity standards.
Experience, skills and qualifications required for this role:
· Good communication skills, both written and verbal; good accurate written English.
· Strong understanding UK GDPR and data protection principles.
· High level of discretion and compliance with strict confidentiality.
· Excellent attention to detail.
· Excellent IT skills in 365 Microsoft (Teams, OneDrive, SharePoint, Outlook, Forms, Booking, PP, Excel, Word) and Adobe.
· Capacity to relate appropriately to a wide range of people, in person, by telephone, or by email.
· Good administration and diary management skills.
· Demonstrate ability to build and maintain excellent and credible relationships with priests, managers and employees and willingness to work collaboratively with curia colleagues.
· Ability to draft clear and accurate documents/reports.
· Initiative and ability to work under supervision of senior colleagues.
· Ability to focus under pressure and meet deadlines.
· Sound judgement to determine what should be referred to the IT & GDPR Officer.
· Flexibility and adaptability to changing priorities.
· Aptitude and willingness to learn, develop and appropriately apply learning.
· Willingness to work within the ethos of the Catholic Church.
Desirable
· Educated to 'A' level or equivalent qualification or experience in an appropriate discipline.
· Knowledge of Microsoft 365 administration and cloud-based systems.
· Familiarity with safeguarding and compliance frameworks.
· A commitment to the ethos of the Catholic Church
Personal attributes: There is no occupational requirement for the person appointed to be Catholic.
Way of working:
We operate in a fast-paced, collaborative environment where attention to detail and proactive problem-solving are key. The Business Administrator Assistant - GDPR & IT will work cross-functionally to ensure data protection compliance and seamless IT support. We value continuous learning, clear communication, and a commitment to upholding the highest standards of data integrity and security.
Job Types: Part-time, Permanent
Pay: £17,017.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
Willingness to travel:
* 25% (preferred)
Work Location: Hybrid remote in Nottingham NG7 1FW