Job Description
Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.Key ResponsibilitiesArrange and follow up retrofit survey appointments, including no-access propertiesBuild positive relationships with residents and local communitiesCommunicate planned works clearly and effectivelyManage customer enquiries, concerns, and complaints professionallyCoordinate property access to support project deliveryResolve access issues and escalate concerns when requiredMaintain accurate records of resident interactionsSupport community engagement activities across the programmeWhat We're Looking ForPrevious experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing roleStrong communication, negotiation, and problem-solving skillsExperience managing sensitive situations and difficult conversationsGood IT skills, including Microsoft OfficeAbility to work independently and manage a busy workloadFull UK Driving LicenceAvailable to start immediatelyWhat's on Offer12-week temporary contractImmediate start availableMonday to Friday, 8:00am 4:30pmOpportunity to work on a high-profile retrofit programmeSupportive team environmentMeaningful role making a positive impact in local communitiesLocationBased in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements.If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia atTPBN1_UKTJ