Overview
An exciting opportunity for an Account Executive has become available at our Salisbury South branch, to join our talented Account Management team.
Reporting to the Commercial Manager, your goal is to maximise Border Express’ profile, increase share of wallet and ultimately build customer loyalty to ensure that retention and expansion is maximised.
Duties
* Develop, expand and solidify long-term relationships with each customer that enable key business retention and expansion across the customer footprint and network.
* Onboard and monitor the customers\' retention and growth strategy in collaboration with the Commercial Team.
* Maintain quality record keeping within the CRM tool for all customer engagements.
* Develop and cultivate relationships within your client portfolio and the wider client network.
* Be the voice for your portfolio internally, working with operationals to identify and develop innovative solutions for how we can better solve customers’ problems.
* Champion a seamless customer experience, by engaging with internal stakeholders to remove barriers or challenges in accounts, customer service, service delivery and fulfilment.
* Completing reporting processes between BEX and the customer.
* Monitor and interpret customers\' financial performance and trends in BEX across costs, pricing and margins.
Skills and Experience / Qualifications
* Demonstrated experience in relationship management with diverse and challenging groups, including the ability to influence and communicate to achieve results.
* Analytical mindset and skillset.
* Strong organisation and planning skills.
* Good people skills and an ability to communicate with all levels within the business.
* Knowledge of industry services, technologies and latest developments - desirable.
* Understanding of the importance of consistent updates with the company CRM tool.
* Competence in the use of Word, PowerPoint and Excel.
* Excellent written and verbal communication skills.
* Current motor vehicle and licence.
* Thrives in a team-oriented environment.
* Committed to shared goals.
Join us / About Border Express
Join a team that delivers excellence every time. At Border Express, we’ve been setting the standard for exceptional service and results for over 40 years. As we enter an exciting phase of growth and innovation, we’re raising the bar higher than ever before.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.
We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.
At Border Express, we’re not just moving freight - we’re moving boundaries. Join us.
Border Express is proud to be a division of Freight Management Holdings (FMH).
Application questions
Your application will include the following questions:
* How many years' experience do you have as an account executive?
* Which of the following statements best describes your right to work in Australia?
* Which of the following Customer Relationship Management (CRM) systems do you have experience using?
* Do you have experience in a role which requires relationship management experience?
* Do you have experience working with logistics, freight & delivery services?
* Which of the following Microsoft Office products are you experienced with?
* What is your expected salary?
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