Business Development Manager (Commercial)
Location: Dartford (Head Office)
Hours: Monday to Friday, 8:00 AM - 5:00 PM
Start Date: ASAP
Duration: Permanent
About Artic Building Services
Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties, offering a comprehensive suite of technical and engineering solutions to ensure the smooth operation of mechanical, electrical, and hard FM plant.
Job Summary
Seeking a highly motivated, results‑driven Business Development Manager to support ambitious growth objectives in the commercial sector. The role focuses on identifying and securing new business sales opportunities within the hard facilities management sector, contributing directly to client portfolio expansion and revenue targets.
Key Responsibilities
* Sales Growth: Proactively identify, prospect, and secure new business opportunities within the hard facilities management sector in healthcare and related industries through strategic market outreach and targeted sales initiatives.
* Client Engagement: Develop, nurture, and maintain strong, long‑lasting relationships with prospective and new clients, thoroughly understanding their needs to ensure the highest levels of customer satisfaction and retention.
* Strategic Development: Design, implement, and execute comprehensive business development plans aimed at achieving and exceeding company revenue targets and growth objectives.
* Market Insight: Conduct in‑depth market research to stay abreast of industry trends, competitor activities, regulatory changes, and emerging opportunities, leveraging this insight for strategic advantage.
* Proposal Management: Work closely with the Tender & Bid Team to support preparation, development, and submission of professional proposals, presentations, and bids to prospective clients.
* Cross‑Functional Collaboration: Collaborate effectively with the Tender & Bid, Marketing, and Technical teams to ensure cohesive service delivery, consistent brand messaging, and seamless client onboarding.
* Pipeline Management: Utilize Pipedrive CRM meticulously to manage the entire sales pipeline, ensuring accurate and timely updates, precise sales forecasting, and adherence to key performance indicators.
* Lead Nurturing: Implement and manage a comprehensive lead nurturing strategy, guiding prospects efficiently through the sales funnel with targeted communication and engagement activities.
* Performance Reporting: Prepare and present regular, insightful reports on pipeline health, lead generation efforts, sales performance, and overall business development progress to senior management.
Skills & Experience
* Minimum of 5 years proven business development or sales experience, specifically within the hard FM sector in the UK.
* Experience taking opportunities from inception to contract signature.
* In‑depth understanding of the UK facilities management market, especially hard services such as HVAC, electrical, and mechanical systems.
* Ability to price works up to £100‑£200k.
* Demonstrable track record of successfully identifying, negotiating, and closing new business deals, with a strong understanding of the full sales cycle.
* Excellent proficiency in CRM systems, with specific experience in Pipedrive or similar platforms for pipeline management and reporting.
* Experience with tender preparation and submission processes, including public and private procurement procedures.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for presentations, proposals, and data analysis.
* Familiarity with digital marketing principles and tools (SEO, SEM, social media advertising) desirable.
* Strong educational foundation in English and Mathematics; an FM qualification desirable but not essential.
Personal Attributes
* Results‑oriented, highly motivated, self‑driven, and focused on achieving and exceeding targets.
* Exceptional communication, interpersonal, and presentation skills with the ability to engage confidently with clients at all levels.
* Strong negotiation and influencing skills, capable of building rapport and securing advantageous agreements.
* Excellent time management, organisational, and prioritisation skills, with strong attention to detail and accuracy.
* Adaptability to thrive in a fast‑paced, dynamic environment and manage multiple priorities effectively.
* A team player who can work autonomously but also collaborate effectively with cross‑functional teams.
* Strong analytical and problem‑solving abilities, capable of interpreting data and generating actionable insights.
* Commitment to ongoing professional development and staying current with industry trends.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.
What We Offer
* Competitive base salary commensurate with experience and proven track record.
* Performance‑based bonuses rewarding contributions to growth.
* Excellent opportunities for professional development and genuine career progression within a leading and expanding company.
* Dynamic environment encouraging innovation, excellence, and mutual respect.
* Holiday allowance of 25 days plus bank holidays.
* Sickness scheme.
* Pension enrolment after 3 months of service.
* Wellbeing 360 programme.
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