Quality Customer Service Executive
Are you passionate about product quality and customer satisfaction?
Do you thrive in a dynamic environment where your skills can make a real difference? If so, we want you to be a part of this mission-led organisation dedicated to serving people and the planet!
Location: Kingston with limited parking, very close to town centre and train/bus links
Hours: Flexible working hours, core hours from 8:30am to 4.30pm
Hybrid working - 3 days in the office, 2 at home
Salary: £28k to £30k plus generous list of benefits including 25 days plus BH, free product samples and new product testing sessions and real opportunities to grow in your career and develop your skills
My client is a leading company in the UK, with over 30 years of experience in providing high-quality products. They are a family-run business, committed to sustainability through diverse brands, reaching customers in over 40 countries!
As a Quality Customer Service Executive, you will play a vital role in enhancing customer experience by:
1. Handling customer queries via telephone and email with a friendly, professional touch.
2. Logging and updating our complaints database to ensure all issues are tracked and resolved.
3. Investigating complaints and conducting trend analysis to identify areas for improvement.
4. Coordinating insurance and supplier credit claims efficiently.
5. Supporting product recalls and withdrawals, ensuring compliance and safety.
6. Completing supplier questionnaires and ensuring certifications are up to date.
7. Engaging in continuous improvement initiatives within the quality team.
8. Supporting cross-functional requests to enhance overall service delivery.
What We're Looking For:
9. Customer Service experience or similar
10. Passion for quality and customer satisfaction.
11. Familiarity with QA/QC systems is beneficial but not essential.
12. Experience with Zendesk or similar platforms would be advantageous.
If you're ready to embark on a fulfilling career and be part of a mission-driven organisation that values sustainability, we'd love to hear from you!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.