Talented People are hiring on behalf of an industry leader for a Customer Service Administrator who are going through very exciting growth plans! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, process-driven environment? Our client, a leading leasing organisation, is expanding their Contracts Team and looking for a detail-oriented Customer Service Administrator to support customers through the crucial final stages of their leasing journey. Job Title: Customer Service Administrator Location: Just outside Bristol Job Type: Full-time, Permanent Salary: £26,800 with a salary review after probation Office Hours: 09:00 – 17:30 Monday – Friday Key Responsibilities: As a vital part of the operations team, you’ll ensure a seamless experience for customers during the contract signing process: * Proactively contact customers to advise them of their upcoming vehicle delivery. * Request and collect essential documents (e.g. driver's license, bank statements). * Send out finance documents tailored to each finance provider’s process. * Provide guidance and support to customers throughout the signing journey. * Follow up with customers every 24 hours to ensure prompt document return (especially for in-stock vehicles). * Carefully check all returned documents for completeness and accuracy (matching signatures, IDs etc). * Upload completed documents to finance providers for final approval. * Once authorised, hand over the case to the updates team to complete the process. * What We're Looking For: What We’re Looking For: * Minimum 2 years’ experience in customer service phone based experience * Proven ability to build relationships and deliver exceptional customer service * Excellent communication skills – both verbal and written. * Strong attention to detail and a high level of accuracy. * Ability to work efficiently and manage follow-ups in a time-sensitive environment. * A customer-first mindset with a proactive approach to solving problems. * Previous experience in customer service, admin, or finance-related roles is desirable. Why Join? * Be part of a dynamic and growing company with clear progression opportunities. * Work in a supportive team environment that values great service and collaboration. * Enjoy the satisfaction of helping customers by providing exceptional customer service