An opportunity has arisen for our client based in Wakefield for a full time help desk administrator.
The Company are a professional 24/7 facilities management providing property maintenance service throughout the UK and Northern Ireland.
Purpose of role:
You will be working as part of a team supporting and administer the flow of reactive and planned maintenance works.
Main responsibilities:
• Managing emails and phone calls
• Dealing with enquiries from Clients and contractors
• Supporting Clients and contractors with any queries
• Assigning Jobs to Contractors with in a time frame
• Chasing up jobs that have not been accepted/attended too
• Updating jobs to ensure complete transparency
Roles and responsibilities:
This is a key role in administering the maintenance work nationally for our clients. It is important that each job be managed to completion.
The role will involve:
• Ensuring that maintenance work is processed in a timely manner
• Communicating with contractors daily, to chase overdue work
• You will have a professional and confident manner and be able to provide excellent service from the helpdesk.
• Have an excellent telephone manner and be totally customer focused
• Part of your role will see you working on a rota basis taking calls out of hours (one in every three weeks)
Key skills and experience:
• Experience working in a call-centre/helpdesk/property/facilities environment would be beneficial
• Strong team player, with excellent communications and organizational skills
• Knowledge of using Microsoft Excel, Outlook and Word
Payrate: £15,500 - £16,500 commissions
28 days inclusive of bank holidays
Free parking