Account manager

Job Description: Account Manager – Temla Laser

Salary: £30,000.00-£35,000.00 per year

Overview

Temla Laser is a growing engineering business specialising in laser cutting, CNC bending and fabrication.

We’re looking for a Account Manager to take ownership of key customer relationships and play a central role in driving both service excellence and commercial growth.

This is not a passive account handling role.

You’ll be expected to:

• Understand customer needs
• Manage projects through production
• Protect quality and delivery
• Grow existing accounts
• Identify new opportunities
• You’ll work closely with production, ensuring what we promise commercially is delivered operationally.

If you enjoy ownership, problem solving and building long-term client relationships in a fast-paced engineering environment — this role is for you.

Location: Washington, Tyne & Wear (Office based in-person role)

Working hours: Mon-Thur 8am-4:30pm , Fri 8am-3:30pm (39hrs/week excluding 30mins lunch each day)

Key Responsibilities

• Meet and exceed monthly revenue targets
• Manage and grow key customer accounts
• Respond quickly and accurately to enquiries
• Build strong, professional relationships with clients
• Understand customer needs and align Temla’s solutions accordingly
• Develop strategies to grow existing accounts
• Maximise customer spend through upsell and cross-sell
• Maintain high customer satisfaction and resolve issues quickly
• Take ownership of projects through production
• Attend site visits where required to support relationships
• Hold regular client review meetings
• Identify new business opportunities
• Work with the wider team to deliver successful projects
• Stay aware of industry trends and competitor activity
• Represent Temla professionally online (e.g. LinkedIn presence)

What We're Looking For

• Proven experience in account management or sales
• Must have experience working within manufacturing or an engineering environment/company
• Customer-first approach
• Ability to take ownership and make decisions
• Comfortable working in a fast-paced environment
• Understanding of engineering / manufacturing (preferred)
• Experience with CAD or technical products (training provided)
• Track record of hitting targets
• Strong relationship-building skills
• Self-motivated and team-oriented

Salary & Benefits

Bonus: Up to 10% annual performance bonus

Pension: Company pension scheme

Holidays: 23 days + bank holidays

Loyalty scheme increasing holidays up to 30 days per year

Free Thursday staff lunch

Cycle to Work scheme

Enhanced maternity & paternity

Company events

Free on-site parking

Future Progression

At Temla, we believe in recognising performance and promoting from within.

This role offers a clear pathway for progression. Those who consistently deliver against targets, take ownership of their accounts, and demonstrate strong commercial judgement will be supported in developing their responsibilities further.

A proven track record of performance, relationship management and contribution to business growth will place you in a strong position to progress into a Senior Account Manager role in the future.

We’re committed to supporting individuals who want to grow with the business and take on greater strategic responsibility over time.