ESN - Device Consultant (Handheld & Fixed Vehicle) 1614
Contract Length: 6 months
Day Rate: £600/day (Inside IR35)
Location: Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick
Join our client and Help Shape the Future of Critical Infrastructure!
We're looking for an ESN Onboarding Consultant – Devices to incorporate handheld and fixed vehicle devices. You will have genuine Emergency Services operational experience to support the delivery of the Emergency Services Network (ESN) onboarding contract.
To be successful in this role, you must have worked within or in very close collaboration with the police, fire, ambulance, or other Emergency Services - ideally within the operational devices environment – whether specifically handheld or fixed vehicle. This insight is vital to ensure that technology and device solutions meet the real-world demands of frontline operations.
Your experience will allow you to advise on the complete device(s) and ancillary requirements for Users —not just the technology— but helping User Organisations prepare for a smooth and safe transition to ESN while protecting service quality and operational effectiveness.
At Telent, we're driving the digital revolution—connecting homes, businesses, and infrastructure across the country. Our work is challenging but rewarding, ensuring the UK's critical infrastructure stays connected and protected 24/7.
What You'll Do:
* Provide expert consultancy on all aspects of the operational device (Handheld or fixed vehicle) for critical communications, including operational processes, staffing considerations, workflows, and device usage.
* Engage directly with frontline and control room staff—police constables, firefighters, paramedics, call handlers, dispatchers - to gather authentic operational requirements.
* Advise on how ESN integration and device deployment will impact day-to-day emergency operations, incident response, and communications.
* Facilitate workshops, operational briefings, and site visits to observe current working practices and recommend improvements.
* Work with technical and service management teams to ensure devices and systems are configured in ways that genuinely support end-user workflows.
* Participate in onboarding governance meetings, ensuring operational and frontline perspectives are prioritised alongside technical milestones.
* Support User Organisations in understanding the operational impact of ESN and guide them through change management and readiness activities.
Who You Are:
* Essential: First-hand experience working within an Emergency Services critical communications environment including devices and their interaction with control rooms (police, fire, ambulance) or in direct partnership with such teams in an operational capacity.
* Strong understanding of the realities of emergency response, including operational workflows, user priorities, and the pressures of live incidents.
* Skilled at capturing end-user requirements from diverse roles, from senior officers to frontline responders.
* Able to translate operational needs into clear, actionable recommendations for both technical and non-technical stakeholders.
* Comfortable engaging with senior leadership, technical delivery teams, and frontline staff, adapting style as needed.
* Experienced in managing operational change within complex, multi-stakeholder environments.
* Commercially aware with a customer-focused, operationally-minded approach.
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