Celtic Football Club is currently seeking a Restaurant Manager who will be responsible for the day to day management of the restaurant operation within the Catering department at Celtic Football Club. Managing, supervising and providing services on a match day and non-match day. Support, manage and develop colleagues in line with their own roles and responsibilities, including implementing operating standards that will enhance the customer experience.
Key Accountabilities:-
Manage the day to day restaurant operations across the Club.
Coach, develop and mentor the Restaurant team to deliver excellent standards of customer service, ensuring all potential sales opportunities are achieved and targets are met.
Accurate collation and submission of timesheets for the Restaurant teams to the Duty Manager.
Forecast, analyse and submit all rotas and payroll costs in advance to the Catering Manager for approval.
Ensure all new colleagues are properly trained in all restaurant and health and safety procedures.
Proactively plan shifts and colleague activity on matchday and non matchday, overseeing all colleague performance with the support of junior and casual management.
Ensure all restaurant colleagues have completed training in the following hygiene based courses, COSHH, Health and Safety.
Adhering to local alcohol licensing regulations, and ensuring colleagues are fully trained on alcohol service.
Ensure the restaurants are clean pre-match and returned to a hygienic environment post-match within the pre-agreed timeframe that as set by the Catering Manager.
Ensure that restaurant and bar areas are always in line with the Club’s expected standards of quality and cleanliness, adhering to Health and Safety legislation and local Environmental Health guidance.
Ensure all restaurant colleagues are dressed appropriately and positively represent the Club.
Manage restaurant colleague holiday requests and absences.
Evaluate colleagues and provide both constructive and positive feedback, planning and providing any necessary training and development to improve customer experiences.
Responding quickly and positively to customer concerns and proactively identifying potential issues before they arise.
Attend meetings with the Catering Manager regarding Catering and Restaurant operations.
Perform in the capacity of Duty Manager as and when required.
Drive sales by upselling and coordinating new initiatives within the Number 7 Restaurant
RELATIONSHIP MANAGEMENT:-
Ensure all communications with colleagues are professional, appropriate and considerate of individual needs and circumstances.
Actively build and maintain positive working relationships with colleagues across the Club. Ensuring a collaborative approach is always adopted.
Treat all colleagues with dignity and respect by ensuring that your behaviours and approach during all workplace activity is inclusive of all backgrounds and abilities and welcomes diverse contributions.
LEADERSHIP & PEOPLE:-
Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members.
Alongside HR & GM Soft Services, ensure sufficient succession planning is in place within the Cleaning department, with development plans identified and implemented.
Ensure all communications affecting team members are cascaded to them in a considerate, fair, inclusive and timely manner, ensuring that Club messaging is always represented appropriately.
Ensure there is continuous management of both individual and team performance, ensuring performance gaps are identified and addressed appropriately and constructively.
Ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes.
Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to access support.
Ensure roles for all reports are designed fairly and that work is allocated appropriately between colleagues
Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications
Skills and Experience required:-
Essential
At least 2 years’ experience of managing a Restaurant function in a large format, high volume environment.
Current, valid Scottish Personal License.
Experience of leading, motivating and influencing a team.
Excellent organisational, administrative and time management skills.
Strong interpersonal and communication skills, both verbal and written.
Flexible, responsive and team player.
Proven ability to work well in high pressure, fast paced environments.
Flexibility
Oral & written communication
Facilitating Change
Collaboration
Leadership
Relationship management
Coaching / developing others
Planning & Organising
Personal Accountability
Team working
Additional Requirement-
Ability to work flexible hours, including weekends, evenings and match days.
Must be available to work all First Team home matches without exception.
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