Salary: £25,947.47 per annum
We are recruiting to our Revenues & Benefits Service!
We are looking for someone who can bring transferable skills and experience to our team. This role is Full Time, 37 hours a week.
Responsibilities
* Interpreting and applying legislation, guidance and local policies to customers claims.
* Updating of computerised computer records.
* Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions.
* Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services.
Qualifications
* Experience of handling challenging enquiries in a customer-focused environment.
* Experience of working to service standards, deadlines, and performance targets in an office environment.
* Experience of using a range of IT applications such as Microsoft Outlook, Word, and Excel.
* GCSE C/4 or above in English and Maths.
If you are interested in having a chat about the role, please contact Miss Sonia Limm at (phone number removed).
Benefits and Working Conditions
* Local Government Pension Scheme – generous employer contributions.
* Annual leave – 26 days plus bank holidays, with option to purchase up to 5 days extra and birthday off.
* Hybrid working – work from home or office, minimum 2 days in office per week.
* Wellbeing Support, Advice and Guidance – Employee Assistance Programme via online portal or telephone.
* Employee Benefits platform – discounts at high‑street retailers, days out, gifts, holidays and leisure discounts.
* Employment policies – gender‑neutral Family Parental leave policy and time‑off provisions to support special and challenging moments.
* Career progression – opportunities for professional growth and development.
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non‑discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
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