Customer Experience Coordinator – Peterborough
Be the voice of our customers. Help create homes people truly love. At Allison Homes, we’re proud to build more than houses. We create great homes and communities where people can thrive – and where trust, quality and long‑term relationships really matter.
As a Customer Experience Coordinator, you’ll play a key role in ensuring our customers feel supported, listened to and cared for from the moment they receive their keys and beyond. You’ll be the central point of contact for customer enquiries, working closely with site teams, subcontractors and colleagues across the business to make sure issues are resolved smoothly and professionally.
If you’re passionate about customer service, enjoy solving problems, and want to be part of a supportive and values‑led housebuilder, we’d love to hear from you.
We are a privately owned housebuilder, operating across the Central and East of England, the East Midlands and the South West. Our purpose is simple: creating great homes and communities where people thrive.
Everything we do is guided by our values of Kindness, Trust, Teamwork, Passion and Performance. We believe in doing the right thing, supporting one another, and continually improving how we work – for our customers, our communities and our people.
Key Responsibilities
1. Act as the main point of contact for customer enquiries via phone, email and digital channels
2. Deliver a consistently high standard of customer service throughout the homeowner journey
3. Coordinate inspections and remedial works in line with warranty requirements and agreed KPIs
4. Liaise with site teams, subcontractors and suppliers to ensure timely resolution of issues
5. Maintain accurate records and updates within internal systems
6. Carry out courtesy calls at key stages to maintain strong customer relationships
7. Support the smooth day‑to‑day running of the Customer Experience team
8. Contribute to continuous improvement and service excellence across the business
This list is not exhaustive
What you will bring
9. Proven experience in a customer service or customer-facing role
10. Strong communication skills with the ability to show empathy and professionalism
11. Excellent organisation and attention to detail
12. The ability to manage multiple tasks and work well under pressure
13. A proactive, solutions‑focused approach
14. Experience within construction, housing or property is helpful, but not essential
15. Full UK driving licence
16. The ability to embrace and role model our company values – Trust, Teamwork, Kindness, Passion and Performance
Full training and ongoing support will be provided.
What you get in return
17. A supportive, inclusive and collaborative working environment
18. Opportunities to learn, develop and grow your career
19. The chance to make a real difference to customer experience and satisfaction
20. Competitive salary
21. Bonus Scheme
22. 25 days holiday (extending to 27 days holiday after two years of continuous service)
23. Pension Scheme
24. Group Life Assurance
25. Group Income Protection Scheme
26. Smart Health Employee Assistance Programme
27. Option to join the Salary Sacrifice Car Scheme (T&Cs apply)
28. Simply Health Cash Plan (opt in)
29. Allison Homes House purchase discount scheme
If this role sounds like a great fit for you, we’d love to hear from you. Please sending us your CV along with a covering email or letter to careers@allison-homes.com by the closing date of 29th May 2026. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.