Overview: Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations. The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem solving skills. YOUR RESPONSIBILITIES: * Respond to customer enquiries via phone, email and live chat in a timely and professional manner * Be available and own responsibility for your customer’s experience throughout their moving journey * Provide accurate information about products and services addressing customer’s needs and concerns * Maximize revenue through upselling optional extra products and services * Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met * Ability to problem solve in order to achieve a positive customer outcome * Collaborate with team members to improve customer service processes and outcomes * Follow up with customer’s to ensure their issues are resolved and are satisfied with the service * Stay up to date with product knowledge, company polices and industry trends IDEAL SKIL...