Job overview
In conjunction with the Directorate Manager (DM), Clinical Director (CD) and Matron the post holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.
The Service Manager is responsible for working with the DM to ensure the efficient and effective day-to-day running of the Endoscopy, Gastroenterology & Hepatology Services within the Gastroenterology, Endoscopy and Hepatology (GEH) Directorate and delivering quality, performance and financial plans, achieving key service improvements within the GEH Directorate and line managing appropriate staff within designated clinical units.
As part of the GEH Directorate leadership team the post-holder will develop and implement Directorate plans to secure the agreed objectives for the GEH Directorate and make a positive contribution to delivery of health care across the local health community.
Main duties of the job
Service Delivery
·The post holder is responsible for supporting the DM within the GEH Directorate in the achievement of all elective access targets.
·To provide assurance to the Trust team regarding the management of patient pathways to meet all relevant RTT pathways and targets.
·To be responsible for overseeing the day-to-day management of all waiting lists ensuring best practice (PTL Management) is applied in line with national recommendations.
·To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the waiting list is ‘clean’ at all times.
·To be responsible for ensuring that systems are in place to achieve delivery of the Directorates patient access targets, via the implementation of new processes and procedures and updating the DM on at least a weekly basis.
·The post holder has shared responsibility with other Service Managers in the Directorate for the operational management of the Endoscopy, Gastroenterology & Hepatology waiting lists to monitor and take action to ensure that all quality, productivity and profitability targets are achieved. This will involve:
1. Continuously monitor service capacity to ensure that it meets demand in order that national and local targets are met.
See Job description for full details Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the