Job Title: Tenant Liaison Officer
Location: Somerset
Overview
* We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement
* Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied
* viewings, property inspections, or similar customer facing roles. You’ll be engaging directly with residents at
* their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book
* installations. If you enjoy being out on the road, talking to people, and making a difference in your
* community, this could be a great fit for you.
Duties
* Appointment Booking
* Resident Engagement
* Internal Home Surveys
* CRM and Reporting
* Compliance and Safety
* Team Collaboration
Requirements / Demonstrable Experience
* Minimum 2 years of customer-facing experience
* Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
* Full UK driving license
* A clean license is preferred, and the role involves regular travel within a defined area
* Access to a personal vehicle with business use insurance
* Essential for fieldwork (mileage allowance provided)
* Clear DBS check (Disclosure and Barring Service)
* Required due to the nature of working in residential homes
* Basic IT skills
If you feel like you would be a good fit for this job please apply today