Service Planner – Job Overview
This role focuses on scheduling, coordinating, and monitoring service work of machinery and material handling equipment to ensure efficient operations that meets both customer and business needs. You will be working for a Telford based company that operates a workshop and service engineering team concerned with the installation and maintenance of automated material handling equipment across UK and Europe. The role involves direct liaison with customers, allocation of field service engineers and accurate system updates.
Hours 8 – 5 Mon – Fri with am and pm paid 15 Min breaks
As Service Planner your Responsibilities will include
* Plan and schedule jobs, service calls, and projects for field service engineers; manage tight deadlines and maximise productivity.
* Allocate resources based on engineer's skills and availability; make recommendations to optimise efficiency.
* Serve as main contact for customers and engineers, handle job requests, provide updates, and maintain professional relationships.
* Keep scheduling systems up-to-date with accurate task, resource, and timing data.
* Track and report KPIs; collaborate with field engineers and support on-site activities.
* Identify and act on opportunities to streamline processes, improve first-time fix rates, and boost operational performance.
Essential Skills and Experience
* Excellent written and verbal communication; capable of handling reactive service issues and escalating as needed.
* Skilled in scheduling systems and business software.
* Positive, proactive, and team-oriented attitude.
* Background in customer service, logistics, or administration ideally as service planner
* Previous experience coordinating and planning engineers and scheduling diaries
* Experience in facilities maintenance, food, fmcg in maintenance planning or service coordinating is advantageous
You will have current or recent experience working as service engineer planner, service coordinator, engineer planner, maintenance and stores planner, maintenance stores coordinator
Benefits
* Competitive salary of £30 – 32,000
* Joining a friendly inclusive team offering support and excellent on-boarding
* 23 days annual leave + 8 bank holidays + 3 Christmas gifted days (with incremental increases for long service).
* Pension scheme: 3% employee / 5% employer, with salary sacrifice option.
* Healthcare, Insurance, and Life Assurance (10× salary).
* Regular company events.
If you are an experienced service planner seeking a role with an established engineering company APPLY TODAY
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Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
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