Work Pattern
Week 1
Wednesday 04:00-10:30
Thursday 04:00-10:30
Friday 04:00-10:30
Saturday 04:00-12:00
Week 2
Sunday 05:30-13:30
Wednesday 04:00-10:30
Thursday 04:00-10:30
Friday 04:00-10:30
Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
1. To deliver a great shopping experience for their customers, putting customers before task every time
2. Champion new ways of working within stores through an open mindset and positive attitude
3. Complete tasks and processes that deliver ‘best in town’ standards
4. Serve and sell across all channels brilliantly well
5. Be the voice of our customer to help us continually improve
Key Accountabilities
6. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
7. Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
8. Skilled to utilise all digital tools and communication channels to do the job
9. Share customer and colleague feedback to help us do things better
10. Share knowledge and experience with colleagues to support others in building skill and confidence
11. Own their own learning & development and proactively access digital learning solutions
12. Know the daily sales targets, priorities, promotions & selling opportunities
13. Have great product knowledge to sell and recommend our products and services
14. Proactively engage with customers to understand their needs and make recommendations
15. Understand the store priorities and their part to play
16. Complete tasks with pace and in line with SOPs
17. Minimise cost and waste through good process practice
18. Follow safe and legal working practices
Key Capabilities
19. Understands how M&S operates,it’sstrategy, future and the role they play
20. Committed to delivering excellent work fast with great attention to detail
21. Open to and acts on feedback, asking for this regularly
22. Sets performance objectives for self in conjunction with line manager and in line with business plans
23. Takes accountability for planning and managing own work efficiently to ensure objectives are met
24. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
25. Effective at communicating their intentions to others; ensures communication is clear and simple
26. In control of their own reactions and considers how to share their perspective to create better reaction for team
27. Copes well with change and work challenges and recovers quickly from its impact
28. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
29. Contributing to store sales and cost control
30. Work across the store to get things done right first time within timescales
31. Comprehensive knowledge of customer shopping channels
32. Good level of product knowledge and services across the store
33. Up to date knowledge of the commercial operation and brilliant basics
34. Good level of digital capability and use of digital tools and applications
35. Understand customer needs and spot selling opportunities
36. Adapting to change
37. Good Knowledge of VM principles
Key Relationships and Stakeholders
38. Customers
39. Colleagues
40. Store Leadership
41. BIG