Plumbing and Heating Trade Counter Apprentice
Join to apply for the Plumbing and Heating Trade Counter Apprentice role at MKM Building Supplies.
MKM is the leading independent builders’ merchant in the UK, established in 1995. We have more than 135 branches and over 3200 employees nationwide. Our culture focuses on recruiting and retaining a diverse workforce, creating a sense of belonging to the ‘MKM family’. We hope you will join us on our journey!
As a Plumbing and Heating Trade Counter Apprentice L2, you will provide product and service advice to increase sales and margin in line with branch objectives. Promote MKM as the merchant of choice, build a loyal customer base, and drive sales opportunities. You will also work towards your L2 Trade Supplier Apprenticeship.
Responsibilities
* Work closely with the Branch Director/Business Development Manager on all new accounts to introduce the business and arrange appointments for the branch.
* Support the branch in generating new customers.
* Provide friendly, accurate and efficient customer service both via telephone and face to face.
* Identify and approach customers in need of help and advice.
* Check product availability and offer alternatives where necessary.
* Become a trusted business partner to your customers.
* Help identify issues that could lead to customer complaints or loss of business and proactively resolve them.
* Ensure customer details are accurate and recorded correctly.
* Other duties as reasonably required as part of the role.
* Working a 40-hour week: 07:30-16:30 Mon-Fri.
Skills
* Great attitude.
* Time keeping.
* Committed to providing excellent customer service.
* Good numeracy and literacy skills.
Benefits
* National Minimum Wage (we do not pay Apprenticeship rates)
* Generous discretionary bonus scheme
* Substantial staff discounts
* Training and development opportunities
* Holiday scheme which rewards length of service
* Perkbox discounts
* Contributory pension scheme
* Financial planning support
* Cycle to work scheme
* Free parking
* Enhanced maternity and paternity leave
* Substantial employee discount
* Employee assistance programme
* Mental health support
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