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About Noah’s Ark Inc
Founded in 1971, Noah’s Ark is a leading purpose-driven, values-based, not-for-profit organisation dedicated to supporting children with disabilities and additional needs, along with their families. We believe in kindness, optimism, quality, and respect, ensuring every child and family receives the support they need to thrive. To find out more about us, visit noahsarkinc.org.au.
About Noah’s Ark Inc
Founded in 1971, Noah’s Ark is a leading purpose-driven, values-based, not-for-profit organisation dedicated to supporting children with disabilities and additional needs, along with their families. We believe in kindness, optimism, quality, and respect, ensuring every child and family receives the support they need to thrive. To find out more about us, visit noahsarkinc.org.au.
About The Opportunity
As a Client Relations Coordinator, you will be the first point of contact for families seeking support. This predominantly inbound role involves connecting clients to our services, answering inquiries, and managing our inbox to ensure timely responses. You will provide warm, informative, and compassionate assistance, helping families navigate their options with confidence. This role is either work-from-the-office, work-from-home (with occasional visits to a Noah’s Ark office for meaningful connection days), or hybrid: your choice!
Key Responsibilities Include
* Respond to inbound inquiries via phone and email, ensuring an excellent customer experience.
* Guide families through service options and referrals.
* Maintain accurate client records and support administrative processes.
* Manage and report on customer data, including registrations, pending lists, and satisfaction surveys, to inform decisions and improve the customer experience.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing and Sales
* Industries
Hospitals and Health Care
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