1st line support

1st Line Support – 6-Month Contract – Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1st Line Support:

* 1st Line / Service Desk Support – in a Windows / Microsoft environment.
* Windows 10/ Windows 11
* Microsoft 365
* Exchange
* Azure
* Outlook
* MS Teams
* Active Directory
* Telephony support
* Triaging tickets and escalating to relevant teams where necessary
* Using ServiceNow ticketing system
* Mix of remote & deskside support - including working on a tech bar
* Good customer service skills
* Experience with iManage or Bomgar (desirable)

Role details:

1. Job role: 1st Line Support
2. Job type: Contract
3. Duration: 6 months' contract with view to extend
4. Rate: £130 - £140 per day
5. Working hours: 37.5 hours per week Monday - Friday
6. IR35 status: Inside IR35
7. Location: Hybrid, one day ...