Summary Job Reference: VR150925 Job Title: IT Service Desk Agent Salary: circa 35k pa Location: Belfast, City Centre Contract: Temporary, full-time, 12+ weeks (possibility for ongoing extensions/move to perm) - to start ASAP *Thurs to Mon, 1pm to 10pm (work from home outside of business hours, in office during busines hours) Overview This is a fantastic opportunity to join a growing global Managed Service Provider (MSP) as they expand their Belfast operations. With exciting growth plans underway, this temporary role offers an excellent chance to get your foot in the door with a forward-thinking organisation that provides real opportunities for career progression and technical development. We are recruiting an IT Service Desk Agent for a 24/7 helpdesk on a Thurs-Mon 1pm to 10pm shift, WFH Sat/Sun and later half of shift on Thurs/Fri/Mon. You'll be resolving tickets from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or working through a ticket queue. This is a large organisation with plans to expand, so there could be the possibility of extension or promotion down the line. Requirements Strong technical help desk experience, with good customer service Essential - Strong IT support knowledge - Windows, SharePoint, Teams, Emails, Exhange, User access etc MSP experience would be great to have Experience raising and resolving tickets Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc What you'll do as an IT Service Desk Agent Pick up and resolve tickets - providing technical support to end users including product users/business representatives - all issues fairly complex across Windows/SharePoint/Emails/Exchange etc Work at a fast pace to ensure issues resolved efficiently and effectively Collaborate with the wider team to ensure an excellent IT Support service Be proactive in learning and developing new technologies Adhere to company policies and procedures with particular attention to Cyber Security. Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc For further information on this IT Service Desk Agent role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today. Skills: IT Support Intune SharePoint ServiceNow Windows WiFi Benefits: Work From Home