Job Title: Store Manager
Location: Desborough
Reports to: Head of Commercial Development
Contract Type: Permanent
Hours: We can consider contracted hours of 30 or 37.5 hours per week, alternate Saturdays & no Sundays
About Wacoal
Wacoal Europe are leaders in the A-K cup, 28-48 back size intimate apparel market, offering a whole family of brands, each with their own personality and position in the market. We understand that one size does not fit all and that every woman is different in terms of her size, shape, taste and even how she feels! We offer high quality, fashion conscious lingerie and bra-sized swimwear, which is now stocked in over 5000 retailers, including national and independent stores as well as online across the globe, in more than 30 countries. We employ a total of approximately 465 people at our head office in the UK, our production centres and sales offices across the world.
About the role
The Store Manager is responsible for leading all store operations to deliver exceptional customer service, achieve commercial targets, and maintain operational excellence. This role oversees staff management, visual standards, stock control, and ensures compliance with company policies and procedures.
Key Responsibilities
1. Leadership & People Management
* Recruit, train, and develop store colleagues.
* Create shift plans and manage daily staffing levels and roles in the store to maximise efficiency and drive sales.
* Conduct performance reviews, coaching sessions, and disciplinary processes where required.
* Foster a positive, inclusive, high‑performing team culture.
2. Customer Experience
* Ensure every customer receives exceptional service.
* Handle escalated customer issues professionally.
* Maintain a clean, welcoming, and well-presented store environment.
3. Sales & Commercial Performance
* Drive sales to achieve or exceed store targets.
* Analyse KPIs and business performance data to identify improvement opportunities.
* Implement promotional campaigns and merchandising strategies.
* Monitor competitor activity and local market trends.
4. Operations Management
* Oversee daily store operations including opening, closing, and safe procedures.
* Stocktakes: Ensure stock accuracy through regular counts and correct replenishment.
* Maintain high standards of visual merchandising and store presentation.
* Guarantee compliance with health & safety, security, and company policies.
5. Financial & Administrative Duties
* Manage store budgets, staffing costs, and expenses.
* Complete reports on sales, operations, and personnel activity.
* Reduce shrinkage by implementing effective loss prevention measures.
Skills & Competencies
* Strong leadership and people management skills, delivered with enthusiasm
* Excellent communication and customer service
* Commercial awareness and sales‑driven mindset
* Organisational and problem‑solving abilities
* Ability to work under pressure and multi‑task
* Proficient in POS, scheduling, and basic reporting systems
Experience & Qualifications
* Previous experience in retail or store management (typically 5+ years)
* Experience managing teams in a customer‑facing environment
* Basic numeracy and IT literacy
* Health & Safety or First Aid certification (desirable)
Please note, due to the nature of the roles in our shop, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
#J-18808-Ljbffr