Overview
Join to apply for the Store Colleague role at GO Outdoors LTD. At GO Outdoors our purpose is strong and clear: to inspire and equip everyone for life outdoors. We are committed to values of One Team, Responsibility, Passion and Integrity to fulfil our mission to be the nation’s favourite outdoor retailer.
If you share our passion and want to make a difference, join our team.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role Objectives And KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills And Experience
* A positive attitude towards a fast-paced, customer focused retail environment.
* An ability to enthusiastically look at a challenge as an opportunity to develop yourself and your career.
* Confident interpersonal and communication skills with the ability to engage with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online.
* Exclusive deals and discounts from retail and hospitality partners through the benefits platform.
* Access to counselling services, digital health and well-being advice.
* Health cash plans.
* Internal development courses and access to apprenticeships and accredited qualifications.
* Discounted gym memberships and access to colleague networks.
* Opportunities to volunteer and contribute to JD Foundation and other initiatives.
* Incremental holiday allowance.
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