Apprentice Technical Operations Co Ordinator
London, United Kingdom | Posted on 02/05/2024
Our client is recruiting for an Apprentice Technical Operations Co Ordinator to join their team inLondon EC2M.
The Level 3 Digital Support Apprenticeship programme that we are offering, will allow you tokick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills andqualification to help really drive your career forward. We are here to guide and support you everystep of the way!
The Company
“We’re not just about cutting-edge cloud solutions and digital transformation services. We’re on amission to put people and customers first, always. Founded with a vision that values creating anexceptional workplace and building meaningful client relationships over chasing revenue, we’rehere to revolutionise the tech industry with a heart. As an Apprentice Technical Operations CoOrdinator your responsibilities include the provisioning and support of Voice, Data, Mobile andUnified Communications.”
The Position
Job Title: Apprentice Technical Operations Co Ordinator
Location: London EC2M
WorkingHours:Monday to Friday, 9am-5pm
Salary: £19,000 per year
Role and Responsibilities
• Provisioning all products.
• Communicating with customers and suppliers to coordinate delivery, provide regularupdates, and manage handovers upon completion.
• Ensuring timely and successful delivery of services to customers.
• Addressing any issues related to orders and faults, while meeting all service levelagreements (SLAs).
• Conducting fault diagnostics and collaborating with suppliers/customers for resolution.
• Keeping customers informed through phone and email communications.
• Managing tickets and workflows using ServiceNow.
About ITP
We help employers develop their best talent and inspire the next generation throughapprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide aworkforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our teamwill be in touch to help you with the next stage.The ITP are working on behalf of a third party to advertise their vacancy.
By submitting your CV,you agree to be contacted by The ITP and your information to be passed on to a third party.
Requirements
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
“We are committed to build an Employee Experience and Value Proposition (EVP) to establish ourcompany as a place where everyone loves to work and is inspired and supported to deliveroutstanding performance.”
We will do this by providing benefits that:
• Provide for all employees’ lifestyle choices to support you and your loved ones whether thatis current needs and well-being, future requirements or potential emergency or difficulttimes.
• Go beyond statutory requirements, provide flexibility and clearly signal the importance ourcompany places on building a great workplace.
• Are part of a wider EVP and are seen as a positive benefit to joining and remaining with theteam and position the company as an employer of choice for all.
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