Job Role: Aftersales, Service, Parts & Workshop Dealership - VW Stratford-upon-Avon
Employment type: Full-time
Ref: 32430
Salary: Excellent basic salary plus benefits with a bonus OTE of £38,500
Contract type: Permanent
Workplace: On-site
Brand: Find out more about Listers Volkswagen
Position Overview
We are recruiting a Service Advisor for our Volkswagen Dealership in Stratford-upon-Avon.
The working hours are Monday to Friday, 08:00 to 18:00, with one in three Saturdays from 08:00 to 13:00. The role is based on an average 42-hour week. Successful candidates will receive one weekday off every other week, equating to 26 extra days off annually.
Responsibilities
* Booking customer vehicles for maintenance and repairs, coordinating with the workshop team
* Greeting customers and providing seamless service from drop-off to vehicle handover
* Updating customers on vehicle progress, authorizing additional work, and making follow-up calls
* Collaborating with Workshop, Parts, and Sales departments to ensure timely vehicle readiness
Candidate Profile
* Passion for delivering excellent customer service and building rapport quickly
* Well-presented with a positive attitude and desire to succeed
* Experience in customer service, preferably with targets related to customer satisfaction and sales
* Organized with good administrative skills; knowledge of dealer management systems is a plus
* Motor trade or automotive experience is preferred but not essential; full training provided
Benefits
* Company Pension
* Wellness Programme
* Sick Pay
* Group Life Insurance
* Staff Discount on Car Servicing
* Listers Benefits: Discounts on Retailers, Restaurants, Cinemas & Holidays
* Long Service & Loyalty Incentives
* Company Events
About Listers
Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our dedicated team, representing prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and invite you to apply if you're seeking a career in the motor trade, automotive, or car dealership sector. You can also join our Talent Bank for similar opportunities.
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