Location: Onsite - London
Start Date: 25th May 2026
About the Role
We are seeking an experienced and approachable Google Workspace Expert to support employees following a major internal Google transformation project. This is a hands‑on contract role focused on real‑time user support, floor walking, troubleshooting, training reinforcement, and driving user adoption across the full Google Workspace suite.
You will act as the go‑to person for all Google‑related queries, helping employees transition smoothly to new ways of working and ensuring a positive end‑user experience.
Key Responsibilities
* Provide onsite “floor walking” support to employees following the Google transformation rollout
* Deliver real‑time troubleshooting and user assistance across the full Google Workspace suite including:
* Gmail/Google Sheet/Google Docs/Google Slides/Google Drive/Google Meet/Google Calendar/Google Chat
* Support users with day‑to‑day operational queries, technical issues, and best practices
* Assist with adoption and change management activities
* Guide users on collaboration features, file sharing, permissions, and productivity tools
* Troubleshoot account, syncing, access, and application‑related issues
* Escalate complex technical problems to relevant IT teams where required
* Create quick reference guides and support documentation where needed
* Build strong relationships with users and provide a high level of customer service
* Gather common issues and feedback to support continuous improvement
Skills & Experience Required
* Strong hands‑on experience with Google Workspace / G Suite
* Previous experience supporting users during digital transformation or migration projects
* Excellent knowledge of Gmail, Sheets, Docs, Drive, Meet, and Calendar
* Proven experience in floor walking, desk‑side support, or IT support environments
* Strong communication and interpersonal skills
* Ability to explain technical concepts to non‑technical users
* Calm and professional approach in fast‑paced environments
* Strong problem‑solving and troubleshooting abilities
* Experience working in enterprise or corporate environments preferred
* Google Workspace certifications
* Experience supporting migration projects from Microsoft 365 to Google Workspace
* Change management or training support experience
What Success Looks Like
* High user satisfaction and adoption across Google Workspace tools
* Fast and effective issue resolution
* Increased employee confidence using Google tools
How to Apply
Please apply with your updated CV and a brief summary of your Google Workspace support experience, including any transformation or migration projects you have supported.
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