Job Title: Service Advisor
Location: Main Dealer, Newbury
Salary: £30,000 basic – £36,000 OTE
Hours: Monday to Friday – no weekends
We are looking for an experienced Service Advisor to join the team at a busy car dealership in the Newbury area. You will be joining a friendly, motivated aftersales team who strive to deliver outstanding customer service. Motor trade experience or retail customer service experience would be advantageous but is not essential.
You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.
If you are ambitious, a team player, and customer-focused, then you would be a great fit for this dealership. Committed to providing an excellent working environment, career development, and openness, you can be assured you are joining a forward-thinking and innovative company.
Responsibilities of Service Advisor:
* Working alongside technicians to ensure the smooth running of the workshop
* Supporting the aftersales team
* Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and email
* Loading the workshop diary
* Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
* Meeting and greeting the customer and identifying customers additional needs
* Upselling additional products and services
* Keeping the customer up to date with the progress of their vehicle
Experience Required for Service Advisor:
* Outgoing and friendly attitude
* Full UK Driving Licence
* Previous experience in the motor trade preferred
* Kerridge/Keyloop experience preferred
Benefits:
* Rewarding loyalty with up to 33 days holiday per annum
* Access to Perkbox, a platform which offers our clients colleagues hundreds of perks and discounts
* Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
* An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
* A paid day off on your birthday
* Death in Service benefit of 4 x salary
* Workplace pension scheme offering enhanced employer contributions
* Cycle to Work bike purchase scheme through salary exchange
* Comprehensive in-house training with our dedicated training department
Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail