In the challenging arena of IM&T within the NHS, the Trust is leading in the development of electronic digital clinical systems through the implementation and development of its eRecord Programme. With a strategic IM&T Programme in place, our plans are to implement high-quality solutions that deliver the benefits required to support the clinical and operational services of the Trust and the wider community.
With the increasing dependence on IM&T within the organisation and the introduction of new systems, we are seeking to recruit the above post, adding to the existing Infrastructure and Desktop Support teams.
Key Details:
* Interview Date: Monday 15 September 2025
* 37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
This role requires the post holder to provide first and second line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. Support may be over the telephone, by e-mail, or at the desk-side.
An in-depth technical knowledge and expertise of IT hardware, Operating Systems, and Application software, in particular Lenovo and HP devices and the suite of Microsoft applications, are required.
Experience of supporting devices in a complex enterprise networked environment, including installation, support, and troubleshooting of network clients and other communications products, with updates into a Service Management Helpdesk tool within an ITIL-based framework, is essential.
Additional Information:
As a flexible working friendly organisation, we want to ensure you can work in a way that is best for us, our patients, and for you. Speak to us about how we might accommodate flexible working arrangements. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare across the following sites:
* Freeman Hospital
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
* Cramlington Manor Walks
These include a range of flagship services supporting pioneering clinical practice in the NHS, supported by state-of-the-art diagnostic services in radiology and pathology. We also have offices at Regent Point in Gosforth and community sites.
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