Overview
Location: Cheltenham, UK
The Connectivity Services Specialist will design, implement, and support LAN and Wi‑Fi infrastructure across global sites, focusing on Cisco switching and Meraki wireless technologies. The role manages local network infrastructure and coordinates WAN connectivity with third‑party partners, ensuring service quality, SLA compliance, and effective incident resolution.
Responsibilities
* Design, configure, and maintain LAN and Wi‑Fi infrastructure using Cisco switches and Meraki.
* Ensure optimal network performance, reliability, and security across all sites.
* Execute network changes, upgrades, and new installations in line with architectural standards and project requirements.
* Document configurations, topology diagrams, and changes following best practices.
* Act as the primary point of contact for WAN service providers (e.g., Verizon), managing service delivery, change requests, and issue resolution.
* Monitor WAN performance and adhere to service level agreements (SLAs).
* Lead the resolution of network‑related incidents, performing root cause analysis and implementing preventive measures.
* Provide Tier 2/3 support for escalated network issues.
* Develop and maintain network standards, policies, and procedures (e.g., Wi‑Fi security, VLAN design, IP address management).
* Ensure compliance with IT security standards and regulatory requirements.
* Utilise monitoring tools to proactively identify and address performance issues.
* Generate regular reports on network health, uptime, and capacity planning.
* Work closely with internal IT teams, project managers, and business units to support infrastructure needs.
* Liaise effectively with external vendors and service providers.
* Identify opportunities to enhance network efficiency, reliability, or automation.
* Stay updated on emerging technologies and recommend adoption where appropriate.
Qualifications
* Experience in shaping business decisions and adopting Cloud and Infrastructure solutions.
* Lead technical sessions using whiteboards to drive solution discussions and published architectures.
* Knowledge of working within ITIL, PRINCE, and ISO270001 environments.
* Results‑driven with the ability to deliver solutions that promote organisational benefit.
* Strategic business acumen and understanding of organisational strategy, designing information systems to deliver that strategy.
* Demonstrated experience owning a project and leading a team through design and implementation.
* Team player leading and collaborating cross‑team for successful delivery of solutions.
* Working knowledge of network protocols, standards, and security practices.
* Experience with SD‑WAN, Cisco and Meraki products.
* Advanced understanding of TCP/IP, Switching, Routing, and next‑generation firewalls, load balancers, web proxies, wireless networking, and VPN appliances.
* Understanding of core IT technologies (DNS, DHCP, BGP, OSPF).
* Relevant qualifications in IT (CCNA, CCNP, CompTIA A+).
* Knowledge of enterprise endpoint security, encryption, hardening, and patching.
* Company core values at all times.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance, 3 days paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal.
EEO Statement
Spirax Group is an equal opportunity employer and welcomes applications from diverse backgrounds. We are committed to creating an inclusive workplace where everyone can thrive.
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