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Cymraeg Group is changing. Building on our success over the last 40 years we are looking to add to our energetic team who have a passion for people and service. Working for the Cymraeg Group you will be empowered to bring your very best to our customers with the chance to carve a career few vending companies can offer.
The Cymraeg Group has continued to diversify its core range of products from vending and catering supplies and services, to now also providing fully managed coffee shops for the work place with its Boullies Brand as well as being the first choice for dedicated distributorships for bespoke products offered by likes of Douwe Egberts Professional & Micromarkets
Cymraeg Vending Ltd is looking for an Experienced Vending Service Engineer to cover our clients across South Wales and the West Country.
The Person
You will be an experienced Vending Service Engineer with exposure across a wide range of machine types and manufactures. You will hit the ground running and be able to demonstrate multimachine competence supported by manufacture training. You will thrive working in an empowered environment finding your own solutions to problems within your boundaries of authority. We expect all our staff to take ownership of their duties with an attitude of whatever it takes to get the job done! You will need to be a people person, driving and motivating yourself to achieve the highest possible standards within the industry and contribute towards an environment of exceptional customer service where going the extra mile is the norm.
The Description
* Attend customer sites to diagnose and fault find any fault on various vending systems including:
o Electrical faults
o Water and water flow faults
o Refrigeration fault finding and basic component repair (all specialist work will be conducted by third party)
o Ingredient performance and drink quality issues
* Optimise a range of Coffee Systems to get the very best from a wide variety of products.
* Take a lead with equipment installs on customer premises.
* Assist with equipment movements and uplifts.
* Ensure all paperwork and procedures are completed on time and in line with company policies.
* Find the correct part numbers from the correct suppliers and request parts orders in line with SOPs.
* Return all warranty and service parts promptly and correctly.
* Advise and train operators, customers and end users when appropriate.
* Assist with all customer issues to ensure they receive a class-leading service.
* Ensure all relevant or re-occurring issues are elevated swiftly within SOPs.
Prerequisites
* 4 GCSEs at C or above
* A technical aptitude
* Clean driving licence
The Terms
* Hours per week: 41.5 hours per week plus weekends as overtime.
* Competitive Salary plus overtime.
* Holidays: 28 days including bank holidays. You will earn 1 extra day’s holiday per year for the first 5 years. Company holiday procedures apply.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Food & Beverages
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