Channel Manager
Location: Milton Keynes
Salary from £68,200 depending on skills and experience
Benefits: two company car schemes to choose from, company bonus, generous pension, private medical, discounted loan car scheme offering two cars for family members, onsite wellbeing centre, 27 days holiday plus much more!
Closing date: 4th July 2025
About the Role
We’re looking for a Channel Manager – Renewals Hub to join the Digital and Direct Marketing team at Volkswagen Financial Services (VWFS). Reporting into the Head of Marketing & Customer Experience, you'll be leading the development, growth, and ongoing management of Renewals Hub — our retailer facing customer and renewals lead management platform.
This is a brand-new channel, offering you a unique opportunity to lead its full lifecycle, from initial rollout to long-term strategy and performance optimisation. You’ll work across multiple departments and brands, shaping the future of one of our most important lead management tools with c3,000 end users.
Key Responsibilities
* Define the strategic direction and develop roadmaps to achieve commercial and customer experience objectives.
* Drive cross-functional collaboration to deliver commercial and customer value.
* Influence senior leadership and collaborate with Product Management (Owners?), Brands, Sales teams, Dealers, and Marketplaces.
* Ensure the product delivers seamless and compliant customer & user journeys
* Manage cross-functional stakeholder relationships, ensuring alignment on business strategy and investments.
* Oversee channel performance & lead optimisation, customer & retailer feedback, and issue resolution.
* Engage and manage suppliers, ensuring budgets are controlled and deliverables are met within approved limits.
* Lead, support and develop teams through a matrix structure, driving a positive and inclusive culture
What We’re Looking For
* Proven commercial background, ideally in Automotive, Financial Services, or Brand-led environments
* Strong stakeholder management and influencing skills, including with senior leadership
* Strategic mindset with strong leadership and problem-solving capabilities
* Experience in sales or commercial strategy
* Understanding of IT, data and digital technologies (Salesforce experience a plus)
* Familiarity with regulated industries, particularly Financial Services (desirable)
* Excellent communication skills and the ability to engage across all levels
Life at VWFS:
We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
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