Overview
Store Colleague role at Pets at Home. Part-time position with salary of £12.21 per hour. Contracted 24 hours per week, permanent contract. Location: 2, Gillingham Retail Park, Ambley Road, Gillingham, Kent, ME8 0PU.
Responsibilities
* Exceed customer expectations by delivering outstanding customer service and upholding high pet care standards.
* Build strong customer relationships and ensure an excellent in-store experience that supports brand loyalty.
* Support store operations to maintain smooth daily activities and contribute to achieving store goals.
What You Will Bring With You (Qualifications)
* Outstanding customer service with personalised, attentive support.
* Strong communication skills, both verbal and written.
* Effective problem-solving to address customer questions and resolve issues quickly.
* Eagerness to learn and engage in ongoing development.
* Target focus and ability to contribute to retail performance.
* Teamworking mindset and ability to collaborate to meet store goals.
* Flexibility to work shifts that may include evenings, weekends, and some bank holidays.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression opportunities
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets enrich our lives and deserve the best care. Our trusted retail colleagues, Vets for Pets colleagues, pet groomers, and our charitable foundation support pets and their people in need. We are a family with a shared love of animals and a commitment to making the bond between pets and owners stronger.
We may close this vacancy earlier than the specified closing date if we receive a sufficient number of applications to manage the process efficiently and ensure a positive candidate experience.
Our preferred method of contact is via email. To ensure you receive our communications, please check your junk or spam folder regularly.
We value diversity and inclusion and encourage applicants from all backgrounds who can contribute to our values and mission.
Additional Information
Organisation: Pets at Home
Date Posted: 27-10-2025
Expiry Date: 28-10-2025
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