Service Delivery Manager Location: Belfast Alchemy Recruitment is proud to be partnering with a leading provider of cutting-edge software and consultancy services, in their search for an experienced Service Delivery Manager to join their dynamic and growing team. About the Client Thet are a forward-thinking technology and consultancy company, specialising in delivering innovative software and IT solutions to clients across various industries. Known for their client-focused approach and technical excellence, Pentagon Solutions empowers organisations to digitally transform their processes through a mix of software, consultancy, and training. The Role As a Service Delivery Manager, you’ll play a pivotal role in ensuring the smooth and efficient delivery of IT and software services to Pentagon Solutions' clients. You will lead a team of 6 service professionals and oversee the daily operations of the service delivery function. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric environment and wants to be part of a company driving digital innovation. Key Responsibilities: Manage and mentor a team of 6 service delivery staff. Ensure high standards of service delivery and customer satisfaction. Coordinate with internal departments to ensure seamless execution of services. Monitor performance metrics, SLAs, and KPIs to continuously improve service. Develop and implement strategies to enhance service efficiency and quality. Act as the primary escalation point for service-related issues. Ideal Candidate: Proven experience as a Service Delivery Manager or similar role. Strong leadership and team management skills. Excellent communication and client-facing skills. Background in delivering services for a software or tech company is a significant advantage. Strong organisational and problem-solving abilities. Why Join them? Be part of an innovative, tech-driven company with a global reach. Work alongside passionate professionals committed to delivering quality solutions. Enjoy a supportive work culture that values growth, collaboration, and continuous improvement.