Job Title: Customer Service Apprentice (Level 2)Salary: Apprenticeship RatesClosing Date: 2026-01-23About the RoleThis is a Fixed Term contract for 12 months.Apprenticeship rates for this post are dependent on age. Please see below for the current rates: Level 2 Apprenticeship Rates: Under 18 years - £14,874 per annum18-20 years - £19,600 per annum21+ years - £23,555 per annumLeeds City College is recruiting for a Customer Service Apprentice to join our team in the School of Digital at Printworks Campus. The successful candidate will be enrolled on the Level 2 Customer Service Apprenticeship, where they will develop their skills and experience and attain their Level 2 Customer Service qualification whilst in the role. The School of Digital at Printworks Campus continues to lead the way in Digital innovations in teaching and learning, and as such is looking for an enthusiastic, dynamic, and forward-thinking Apprentice Curriculum Administrator to work with all our stakeholders.What You Will DoSupport and assist with the effective and efficient running of the quality within the Curriculum delivery team for documentation supporting course enrolments and completions.Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests.Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers.Support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment.Liaise with line manager to support College events including parents’ evenings, open evening, and awards event.About YouWe are looking for someone who displays an enthusiasm for communicating with customers and supporting education staff to assist young people, utilising new and emerging technologies to assist you to complete your role proficiently.If you feel that you have the enthusiasm, drive, skills and ability to fulfil this role, we would like to hear from you.BenefitsThe group offers a range of excellent benefits, including:Annual leave: Curriculum and Management: 44 days plus bank holidaysCurriculum support and business support: 39 days plus bank holidaysPension schemes with generous employer contributions:Teachers’ Pension SchemeLocal Government Pension SchemePeople’s Pension SchemeCPD opportunities:Annual staff conference plus 2 additional staff development days.Qualifications including PGCE, Apprenticeships, Leadership and Management courses.Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.About UsLeeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.SAFEGUARDINGAt Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.EQUALITY, DIVERSITY AND INCLUSIONOur commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.RECRUITMENT AGENCIESWe kindly request that recruitment agencies do not forward any unsolicited CVs in relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly. We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies. We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.