Overview
Customer Delivery Hub, Driver Technician
About The Role: As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities:
* Being an ambassador for the John Lewis brand with great customer service as your number one priority.
* Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
* Help load up your lorry with the day\'s deliveries working alongside the warehouse team.
* Demonstrate respect and courtesy for the customer\'s home and handle unexpected situations to find the best possible solution for customers.
* Install products efficiently and quickly for customers and demonstrate how they work once installed.
* Keep up to date with new products and technologies to perform your role at your best.
* Maintain a safe working environment. This role involves heavy lifting and delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.
Essential skills/experience you\'ll need: Previous installation experience is required; we will assist with our installer accreditation. Other required skills and experience include:
* Manual C1 UK driving licence (maximum 6 points).
* DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role and Tachograph Card.
* Previous experience driving a 7.5-tonne vehicle.
* Previous experience in a customer-facing role.
* Great verbal communication skills both over the phone and in person.
* Good understanding of technology.
Desirable skills/experience you can bring: Experience in home delivery and installation of electrical and furniture products; installation and disconnection of white goods; experience with electrical installations (including integrated appliances) and TV wall mounts; ability to evidence skills to replace domestic light fittings, accessories and cooking appliances; assembly of flat pack.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us. We’re focused on being brilliant at retail and continue to innovate, adapt and diversify, with a commitment to price, quality and service in John Lewis and Waitrose.
As Partners we all share ownership and work together through good and challenging times, treating everyone with kindness and respect. We all own making the Partnership somewhere we belong, embracing differences and thriving. As Partners, we make all the difference and own it.
Important points to note: Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during the recruitment process. DBS checks will be carried out by a third-party registered body and financial probity checks may be required for some roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and we recommend applying early. If you require a reasonable adjustment due to disability, please contact us as soon as possible. We support flexible working where possible. Discuss this with the hiring manager during your interview.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail
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