Overview
This range is provided by Mitie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Mitie
As the Facilities Manager, you will manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 Offices/Tier 2 offices/ Tier 3&4 offices and allocated branches ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients\' contractual requirements, agreed timescales and budget. This role will report to the IFM Region.
Responsibilities
* Manage building Facilities Management service delivery and relationship management with key building stakeholders for Office.
* Develop strong working relationships with key business stakeholders to fully understand their requirements, manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture.
* Manage and deliver the FM services to a high standard, working in a matrix with LBG colleagues/stakeholders.
* Identify and report any business/operational risks following processes.
* Proactively undertake daily/weekly building inspections and report defects identified via helpdesk, ensuring timely resolution within agreed SLAs and that the building is fit for purpose.
* Proactively manage the delivery of property integration plans, managing and resolving any business issues via the PWR process.
* Support property integration plans in conjunction with the business and other property teams that support both the property exits and business needs, in line with the LBG Workplace Strategy Programme.
* Identify and deliver opportunities to drive continuous improvement, liaising with Line Manager to ensure consistency across the portfolio.
* Support the IFM Regional Facilities Manager in establishing clear performance targets (SMART) for the team and identify growth through expanding current areas and developing new services and markets (Mitie First).
* Manage and support call outs/escalations for the building.
* Manage 3rd party suppliers to ensure policy compliance and drive innovation/best practice.
What we are looking for
* Extensive experience within Facilities/Estates management.
* Financial services background / 5* Hotel background.
* Commercially astute and able to prepare, articulate and present a sound and profitable business case.
* Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer-focused with the ability to exceed expectations.
* Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Management
* Facilities Services
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