Are you looking to start your career in finance? Were looking for a talented problem solver who thinks outside the box with a positive, can-do attitude. If you have a talent for fact finding and asking the right questions to understand what is needed from our customers, then youre the person we need The role requires a multitasker who can use various systems to support customers to resolve policy queries. We need a team player who can build great working relationships and who has the right attitude to achieve our ambitions. A bit about the job: Liaising with internal and external stakeholders in a professional, friendly, and efficient manner to obtain information and to achieve payment resolution Completing and managing work tasks accurately and in a timely manner Taking ownership of your accounts to resolve queries and/or blockages efficiently, ensuring any root causes are escalated, and resolution is successfully achieved within a timely manner Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position in relation to client fees Skills and experience were looking for: Proficient is all aspects of Microsoft Office, especially Excel and Outlook Excellent Customer Service skills Positive and focused while working to tight deadlines Ability to anticipate and resolve problems Self-motivated and able to work under your own initiative What youll get for this role: Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Salary up to £26,500, depending on location, skills, experience, and qualifications Bonus opportunity - 6% of annual salary actual amount depends on your performance and Avivas. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools