Overview
Our client, a globally recognisable charitable organisation are currently looking for a Funding Customer Advisor to join their Team to assist customers and internal staff members on the grant systems and processes.
Role & Responsibilities
* Liaising with external customers to inform them of funding processes and systems
* Respond to queries in a timely manner
* Training internal teams on grant system and processes
* Working with other teams to create information guides on FAQs
* Present to internal teams on system and process changes
* 3+ years’ experience working on a customer helpdesk
* Experience providing guidance and training to internal and external parties
* Experience using salesforce or a similar CRM system
* Confident liaising with stakeholders
Package
* Free Lunch on site
* Beautiful offices in Central London
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