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As an AI Workplace Transformation Consultant at Changing Social, you’ll play a pivotal role in delivering successful organisational change while also helping clients unlock the full potential of Microsoft 365, Copilot, Copilot Studio, and Power Virtual Agents. You’ll develop and implement advanced change management strategies, drive technical enablement, and ensure that new solutions are adopted smoothly and deliver measurable value.
This is an exciting opportunity for someone who thrives at the intersection of people, process, and modern AI technology.
Key Responsibilities
Change Management Strategy
* Lead the design and execution of advanced change management strategies for clients adopting Microsoft 365 and Copilot solutions.
* Apply proven methodologies to build adoption plans, communications, and training tailored to diverse audiences.
* Ensure all change activities align with client business goals and deliver measurable outcomes.
Stakeholder Engagement
* Lead stakeholder mapping, engagement planning, and delivery of sessions to secure buyin at all levels.
* Build strong, trusted relationships with client sponsors, technical leads, and end users.
* Facilitate workshops and feedback sessions to ensure adoption challenges are addressed proactively.
Adoption Metrics, Reporting & Value Realisation
* Develop and implement measurement frameworks to track adoption, usage, and ROI of Copilot and other Microsoft solutions.
* Use reporting tools to monitor project effectiveness and recommend data-driven improvements.
* Communicate adoption progress and value realisation to key stakeholders and sponsors.
Copilot Studio & AI Agents
* Deliver Copilot projects and custom conversational AI agents to meet client needs.
* Advise clients on best practices for creating and managing AI-powered solutions that enhance workflows and productivity.
* Translate functionality into clear guidance for end users, ensuring solutions are userfriendly and deliver on their promise.
* Collaborate closely with technical teams and developers to align AI deployments with user needs and organisational policies.
Product & AI Knowledge
* Leverage deep understanding of our solutions to assess client needs and recommend the most suitable products or agents that deliver optimal value and outcomes.
* Maintain up-to-date knowledge of Microsoft 365, Copilot for Microsoft 365, Copilot Studio, and Power Virtual Agents.
* Deliver client training sessions, Q&A drop-ins, and knowledge-sharing to embed new ways of working.
* Keep abreast of Microsoft’s AI roadmap to guide clients on upcoming features and capabilities.
Customer Relationship Management & Pre-Sales
* Build and maintain long-term client relationships.
* Support the sales team in scoping client needs, delivering demos, and showcasing our Copilot capabilities.
* Contribute to proposals and presentations, bringing both change management and technical expertise.
Qualifications Education
* Bachelor’s or Master’s degree in Business, Organisational Development, Information Technology, or a related field.
Experience
* 5+ years of experience in adoption and change management, with at least some exposure to configuring or supporting Microsoft 365 solutions.
* Hands-on experience working with Microsoft 365 products, Copilot Studio, Power Virtual Agents, or similar conversational AI tools is highly desirable.
Certifications
* Relevant change management certification (e.g. PROSCI) required.
* Desirable: Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Power Platform Solution Architect Expert (PL-600), or equivalent Copilot Studio certifications.
Skills
* Advanced knowledge of change management tools and methodologies.
* Strong analytical, problem-solving, and decision-making skills.
* Ability to communicate complex technical ideas clearly to non-technical audiences.
* Excellent stakeholder engagement and customer relationship management skills.
* Confident in facilitating workshops and training sessions.
* Proactive, curious, and adaptable mindset with a passion for emerging AI capabilities.
Core Competencies
* Knowledge & Experience: Advanced knowledge of Microsoft 365, Copilot Studio, and change management best practices. Mentors colleagues and leads client training.
* Business Impact: Leads complex projects, drives measurable adoption, and supports business development.
* People & Team Management: Coaches junior team members, resolves issues, and drives collaboration.
* Communication & Influence: Communicates effectively with clients and internal teams, translating between technical and non-technical contexts.
* Problem Solving & Innovation: Designs creative solutions for adoption challenges, drives continuous improvement, and keeps up to date with the AI landscape.
Why Join Changing Social?
We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We are on an exciting journey of growth that offers huge potential for ambitious and likeminded people. Changing Social has ambitious plans for the future. We aim to expand our team substantially in the coming years, having grown 58% over the past 12 months, with growth plans to hit a head count of 200 over the next three to five years.
Our culture is built on the values of Lovability, Openness, Versatility, and Enthusiasm. We thrive on creativity, embrace diversity, and are passionate about delivering exceptional service. As a rapidly growing company with a global footprint and a head office in the UK, we cater to an international audience while maintaining a localised approach where necessary.
Benefits
* Annual Leave: 20 days of annual leave per calendar year, excluding Public Holidays, with an additional day for each year of employment up to a maximum of 5 days.
* Additional Leave: Gain an additional day of leave for each year of service, up to a maximum of 5 days.
* Annual Leave Carry Over: Carry over up to 5 days of unused annual leave to the next year.
* Festive Period: Business closure for a week during the festive period in December.
* Bank Holidays: Flexibility to work over bank/public holidays if desired or required, with time taken back on a subsequent day.
* Pension Scheme: 2% 401k employer contribution.
* Flexible Working: Manage your own time to improve work-life balance and facilitate managing international time zones.
Additional Benefits
Health and Wellbeing:
* US Health, Vision and Dental Plan
* My Mind Pal Wellbeing App
* Gym Discounts
* Menopause Support
* Employee Assistance Program (EAP)
Financial Security
* Bravo Perks: Points schemes and vouchers.
* Bravo Hub: Access to discount codes.
* Financial Wellbeing Tools: Budget planners, money-saving tools, and financial education resources.
Personal Development
* Paid Microsoft Training and Certifications: Enhance your professional skills with company-sponsored training.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
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