Overview
We are looking for a friendly, organised, and proactive Aftersales/Admin Assistant to join our team.
You will be the first point of contact for our customers, both in the showroom and over the phone.
The role involves general administration as well as supporting customers after they have made a purchase, ensuring they receive excellent service throughout the process.
Key Responsibilities:
* Answering incoming phone calls and directing queries to the appropriate department
* Greeting customers in the showroom and providing a welcoming environment
* Preparing teas and coffees for showroom visitors when required
* Building and maintaining strong relationships with clients after their purchase
* Explaining the aftersales process clearly and professionally
* Taking payments over the phone and logging transactions accurately
* Liaising with various internal departments (e.g., Sales, Orders, Accounts and Customer Service) to ensure smooth workflow
* Sending and responding to emails in a timely and professional manner
* General administrative duties such as data entry, filing, shredding.
Skills & Experience Required:
* Confident and professional phone manner
* Friendly, approachable, and customer-focused attitude
* Strong communication and organisational skills
* Ability to multitask and manage workload efficiently
* Good knowledge of Microsoft Word & Excel
* Previous admin or customer service experience (preferred but not essential)
* Experience in the double-glazing industry is an advantage, but training will be provided
Job Type: Full-time
Pay: £13.00-£18.00 per hour
Expected hours: 40 per week
Benefits:
* On-site parking
Work Location: In person