Overview
We are currently looking for a Customer Service Coordinator (Weekends) to join our Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Salary: £12.40 P/H (+ KPI related incentives)
Working Hours: Saturday and Sunday, 8:30am - 5:00pm (16 Hours)
Why join Acorn?
* Comprehensive induction and training
* Investors in People accredited employer
* Healthcare and pension schemes
* Free on-site parking & great transport links to Leeds, Bradford & Skipton
* Subsidised on-site canteen
* Cycle to work scheme
* Gym membership discounts
* Company events
* Monthly reward scheme – Acorn Achievers
* Refer-a-friend bonus – earn up to £100!
Key responsibilities
* Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
* Resolving minor technical problems over the phone, and if unable to resolve, liaise with the planning team via a ticket system
* Ensuring all breakdown calls are attended to within a 24hr period
* Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Skills and Experience
* Good telephone manner
* Excellent written and verbal communication skills
* IT skills
* Previous experience working within a customer service/call centre environment would be advantageous
* Must be able to display the Acorn Values
Our Values
* Quality of the products we make and sell and the service we provide
* Unity – Working together as one team
* Integrity – Acting responsibly and honestly to deliver on our promises
* Caring – About our customers, each other and the wider community
* Ambition – Taking Pride in all we do and striving to improve
Awards & Benefits
* Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
* Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
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