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The Change Partners - Global talent specialists for a connected world
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
The Change Partners are working with an iconic travel brand seeking a Head of Retail on an initial contract-to-permanent basis. The role will start part-time (1-2 days per week initially, increasing over time).
The Head of Retail will be responsible for the overall retail strategy and execution, including duty-free operations and operator tender management, working closely with operators for retail execution.
Key Responsibilities:
* Develop and implement the retail strategy for duty-free and tenders, aligning with company goals and market trends.
* Drive sales targets and profitability through effective merchandising, promotions, and motivating sales teams.
* Oversee retail operations, including inventory management, visual merchandising, store maintenance, and compliance with operational standards and regulations.
* Manage outlet implementation with operators.
* Ensure a customer-centric approach, providing exceptional service and a memorable shopping experience for international travelers.
* Manage budgets, analyze sales data, control costs, and prepare commercial reports for senior management.
* Build relationships with authorities, concessionaires, brand partners, and stakeholders in the duty-free ecosystem.
* Stay informed about industry trends, competitors, and traveler demographics to identify opportunities and inform strategies.
* Participate in developing competitive tender bids for retail concessions, understanding commercial terms and operational requirements.
Your background:
* At least 5 years of experience in high-volume retail, particularly in duty-free, travel retail, airports, rail, or similar international concession environments.
* Proven success in increasing sales and profitability across multiple retail stores.
* Strong knowledge of duty-free operations, retail management, and concession agreements.
* Exceptional leadership, communication, and interpersonal skills to motivate and manage diverse teams.
* Financial acumen, including budgeting, forecasting, and P&L management.
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